All Fleet Services is looking to migrate its fines management customers across to a new digital system, Fleet Fine Online, which it launched last year.
The admin solutions provider worked closely with trade bodies British Vehicle Rental and Leasing Association (BVRLA), British Parking Association (BPA) and Independent Parking Committee (IPC) to create the service, which, claims managing director Dave Scobie, “brings fines management into the 21st century”.
He said: “We process 300,000 fines a year and our target was to digitise 10% by the end of 2017 and a total of 30% by the middle of this year. Eventually everyone will migrate across.”
All Fleet Services expects to increase the number of fines it manages to 450,000 by the end of the first quarter of 2018, by increasing the number of vehicles under management from 400,000 to 650,000. The company is targeting the FN50 leasing providers, rental organisations and larger fleets which process their own parking charges.
“We also work with them on fines reduction, such as driver profiling, repeat offenders and multiple congestion charges,” Scobie said. “We work to educate the fleet user with a real-time dashboard where fleets get immediate notification of fines and advice on how to contest.”
He urged more fleets to contest parking charges, but added: “You have to be aware of whether you have a good chance of success. We can provide the information and the online set-up makes it easier to do it.”
All Fleet Services will shortly launch Connected Car Online, a new service to harvest data from in-car technology to provide information on diagnostics and servicing needs, including recalls. It is working with several manufacturers and two breakdown providers to help them improve their services, but will also offer a portal for fleets and drivers that will enable them to book a car in for maintenance via an app.
“This is part of the ‘now society’ – access to all the information instantly,” Scobie said. “It’s about prognosis and proactively managing a vehicle before it goes into a downtime situation.”
He added: “We are working with five manufacturers most capable of providing this service today. We are also looking at telematics providers to supplement where we are not getting the connected information. We expect to roll the product out to more manufacturers as they become ready to provide the information we need.”
All Fleet Services has built into the platform intelligent rules that consider service level agreements, including booking timescales. It provides a ‘best guess’ date for servicing that the dealer can agree or reject.
“If they do reject it, we manage the dates with them,” Scobie said. “But if they don’t do the work, it affects their ability to be given work in the future. We manage the process and the expectations of the fleet.”