Despite the challenges and uncertainty that exist in the industry such as WLTP, benefit-in-kind and Brexit, Ogilvie Fleet has refused to stand still and continued to invest in its products.
Ogilvie has increased its leased company cars and van fleet to almost 16,000 units in the past 12 months with a further 2,500 units under fleet management, up almost 500 units on a year ago.
In 2018 the number of direct supply corporate customers increased by 72, totalling 797 thanks to new customer wins –impressive in a challenging market, the judges said.
Its continual investment in products, such as its Happy Drivers app, and its newly-launched APPraisal has helped fleet managers and drivers overcome end-of-contract damage charges, in a bid to avoid having a pleasurable leasing experience “tainted”.
Ogilvie reacted to WLTP by providing a constant stream of digital information to customers, alongside client-facing staff who have been fully trained on new legislation and its effects.
It also introduced initiatives to help clients make informed decisions, such as contract flexibility, short-term rental discounts and client seminars with industry experts.
Its reactive and positive approach to change also led to a number of clients placing orders before the plug-in grant deadline, thanks to a campaign outlining changes.
Ogilvie prides itself on customer satisfaction, and claims it has become the “cornerstone of all we do to differentiate ourselves in the UK fleet and leasing market,” and this has been reflected in ExpertEye’s FleetEye Customer Service Index (CSI).
The scores are collated in four key areas of account management, management of fleet, driver satisfaction and overall satisfaction, for which Ogilvie has scored a minimum of 4.6 out of 5 in every category for the past five years.
Finalists: TCH Leasing