E2E Total Loss Vehicle Management (E2E) is providing support to fleet operators and insurers who may be impacted by supply chain continuity due to the Coronavirus outbreak.
If fleet operators and insurers within the E2E network face service continuity issues in the event their vehicle recovery and salvage partner is compromised, the company will be able to provide support, E2E says.
Also, if there are staff shortages due to self-isolation that affect one-member company within the network, service continuity will be provided by an alternative network member. E2E say that consistency of service is also guaranteed as all network members operate to agreed service standards set out in the E2E member agreement.
Neil Joslin, chief operating officer at E2E, said: “Coronavirus represents a serious situation which we are monitoring very closely, and our plans are constantly under review. Our thoughts are with those suffering from the virus and communities already impacted. The health and safety of our staff and our network members is our priority, alongside ensuring service continuity for our clients.
"We have restricted all non-essential external meetings and are issuing regular handwashing and sanitizer reminders to staff. We are currently working with our network to ensure technicians are working with the appropriate clothing and personal protection equipment to mitigate risk when dealing with vehicles.”
The company is supporting insurers, fleet operators and the vehicle repair market as uncertainties and delays in the supply of OEM parts grow due to the Coronavirus outbreak. The company can provide access to more than 3 million quality tested, warranty assured reclaimed parts, all dispatched within 24 hours of order.
E2E is also prepared to ensure clients are not met with any service interruptions by allowing head office staff to work remotely from home. The company says this facility is regularly tested to ensure smooth operation.
Amidst the outbreak, head office staff training on cyber-crime, anti-money laundering, information security and data protection, allows call handlers to identify anomalies and ‘fake news’, helping to protect clients from those seeking to exploit Coronavirus with insurance scams.