Fleet News

FuelGenie achieves ‘great milestone’ in customer satisfaction levels


FuelGenie has achieved a “great business milestone” with its customer satisfaction levels survey results.

The fuel card provider had a net promotor score (NPS) of 73, which has gone up by two points in the past year.

Any score above 30 is considered excellent.

Following this, fuelGenie sent out a survey to 1,200 customers. An impressive 95% of customers rated its service as good or excellent.

The questions assessed customers’ thoughts on the current service they receive, along with gathering comments which allow the company to gain a further insight into what they can provide for new and existing customers.

The results will be used to improve and develop services in the long term. 

FuelGenie’s managing director Robert Pieczka said: “We are delighted to see an improvement on our previous survey results, which were already outstanding.

“Our NPS score reflects the fact that we strive to put our customers first, and only provide the very best level of customer service.

"This is great recognition towards the hard work that our team put in on a daily basis.”  

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