Fleet News

EVA England launches driver charge point survey

Electric Vehicle Association (EVA) England wants to hear the views of electric vehicle (EV) drivers about their experiences of using public charge points.

The consumer association says it will use survey responses to feed back to a Government consultation on the consumer experience at public charge points.

It was launched by Department for Transport (DfT) recently and outlines a series of measures it believes could transform the charge point experience for EV drivers.

Key is interoperability, with the Government suggesting customers should be able to make a contactless payment, without having to download an app.

The consultation - The consumer experience at public electric vehicle charge points - also reveals how the Government wants to improve charge point reliability by forcing operators to respond to faults quickly and provide a 24/7 helpline for drivers.

EVA England welcomes the Government’s call for responses and sees it as a continued commitment to achieving the best possible EV charging infrastructure in advance of the 2030 phase out date for new petrol and diesel cars and vans.

EVA England also wants to ensure that the voice of current EV drivers is heard and is encouraging drivers to respond to its survey

The association sees this consultation as critical to improving user confidence in the public charging network.

Responses will be anonymised, analysed and used to feed into EVA England’s response to the Government’s consultation. The survey should take no more than 10 minutes.

Gill Nowell, director of EVA England, said: “A mass market for electric cars and vans is just around the corner and if we don’t address a host of basic issues for drivers now, we won’t get consumer buy-in for this historic transition.

“We strongly support this consultation and are running this survey to provide evidence for the Government on where it needs to intervene and how.

“We encourage all current EV drivers to take our survey, including those with battery electric vehicles and plug-in hybrids. This is an important opportunity for EV drivers to have their voice heard on topics close to their heart, namely ‘can I find a charger, can I easily pay, and does it work’?”

EVA England’s online survey will run until March 15.

Fleet News event: The Electric Fleet Conference 2021


The Fleet News Electric Fleet Conference is now available on-demand.

Visit www.electricfleetconferenceevent.com to view 23 different presentations discussing the key factors involved with implementing an EV strategy.

Hear from experts in their fields and fellow fleet operators sharing real life case studies.  
 

Watch the presentations

Click here for electric cars and hybrids best practice and procurement insight

Leave a comment for your chance to win £20 of John Lewis vouchers.

Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

Comment as guest


Login  /  Register

Comments

No comments have been made yet.

Related content

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee