Fleet News

Fleet200 case study: specialist fleet approach brings benefits for Mitie and its drivers

Simon Gray, Mitie

Strategic outsourcing company Mitie has upskilled its fleet team so they each have their own specialist area and can therefore deliver a better service to drivers.

The change from a ‘generalist’ approach to a ‘specialist’ one means that when a driver calls the central fleet team number they can select the best option for their query and speak to the ‘expert’ in the team. For example, if their query relates to fuel cards they will be put through to the person who manages the fuel card provider.

This centralised approach has been taken as part of wider changes to the way the fleet is run, with the number of  fleet suppliers reducing from 53 to seven, and the fleet team reducing from 18 to seven.

Daily rental bookings are also now made by calling the central fleet team number, helping to ensure that a vehicle is only booked when necessary and that the right vehicle is chosen. Previously, different businesses within Mitie were able to book daily rental vehicles without questions being asked.

In one instance, head of fleet Simon Gray (pictured) discovered a driver had been upgraded to a BMW 640 as his rental car because that was the only car available within the two hour timeframe that Mitie sets its rental provider.

This was a situation which Gray could “kind of understand” but he felt there was “too much risk”, he told delegates at the Fleet200 Executive Club.

Now if a business wants a hire car for more than seven days they have to prove why and if they want a hire car for a new starter the hire request must come with a new vehicle order. 

Gray has also streamlined telematics reporting so that the reports go to the most appropriate manager and can be acted upon.

> To receive a copy of Gray's presentation email Jeremy Bennett.


Click here for fleet rental best practice and procurement insight

Leave a comment for your chance to win £20 of John Lewis vouchers.

Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

Login to comment

Comments

No comments have been made yet.

Related content

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee