Fleet News

Nexus Vehicle Rental adds to customer service team and improves software

Nexus Vehicle Rental has made a series of new appointments and introduced new systems.

A new Management Information (MI) suite enabling customers to more effectively manage their daily rental spend, track trends, review costs and deliver savings has been added to its award-winning online rental booking system.

The new MI suite enables customers to self-serve their bookings as well as providing an overview of spend, giving unrivalled, in-depth analysis into rental behaviour in a highly visual format.

The system enables customers to control costs in real-time rather than retrospectively. It provides the ability to spot trends so customers can quickly focus in on potential problem areas, such as refuelling or fines.

The suite also adds value for customers by providing live data on Nexus’ own performance in terms of customer service versus rentals and reports on factors including damage expense management; drilling down into statistics such as the number of cases closed, the number of cases upheld and total rental analysis. Bespoke reports for clients can also be generated.

Nexus has also broadened its booking platform to cater for mobile and desktop users with the launch of a new mobile app, allowing customers to quickly book car rental from their mobile phone.

Holly Ballantine and Amy Hanson join as National Account Managers.

Ballantine joins from Enterprise Rent-A-Car where she spent five years after joining as a graduate.  Her most recent role was as branch manager at Edinburgh airport. 

Hanson joins from Anglo Recycling where she was business development manager, and prior to that she spent several years working for contract hire company MNH Platinum in numerous customer-focused roles.

Danny Woolley joins as account manager from Alphabet where he held the role of corporate account executive.

Dean Rose, Head of account management at Nexus said: “The new MI suite has been designed to show customers exactly how Nexus has added value to their service, the savings they are making and where further savings can be made.

“We want to cement our software as the best rental system on the market and the new MI Suite contributes to this goal by enabling customers to self-serve.

“In tandem with this, we are investing in people who bring a wealth of industry and automotive experience to the business as this will enable us to continue to drive customer value and deliver industry-leading account management standards.” 

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