Fleet News

Volkswagen appoints new head of customer quality and network development

Matt Benns

Volkswagen has appointed Matt Benns as its new head of customer quality and network development.

Benns joins from Seat, where he was head of customer quality and network development for four years. Prior to that, he held franchising roles for Seat, and before joining the Volkswagen Group in 2007, he worked for Mazda for seven years.

In his new role Benns will be responsible for customer quality management, people development and network development. This means he will lead the team that continues to improve the quality of services offered to Volkswagen customers and maintain Volkswagen’s position as a brand with a strong retailer network.

Benns said: “I’m very much looking forward to joining the Volkswagen brand and to working with the CQ&ND team. We have a strong platform to move this area of the business forward and I’m excited about getting started.”

Volkswagen director Alison Jones said: “I’m looking forward to making the most of Matt’s in-depth understanding of driving retailer profitability, and working with him to capitalise on our network and people development activities.  His proven ability to develop new concepts that put customers at the heart of our decision-making will be vital as we continue to shape this agenda.”


Leave a comment for your chance to win £20 of John Lewis vouchers.

Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

Login to comment

Comments

No comments have been made yet.

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee