Fleet News

Jaama restructures and expands customer service department

Nicole Jones and Simon Christoforidis, Jaama

Fleet and asset management software company Jaama has restructured and expanded its customer service department.

The rapidly-expanding and now 20-strong customer service department led by customer service manager Alex Loach has been restructured into three customer groups representing the key client channels targeted by Jaama: fleet, leasing and workshop, plant and rental.

A team leader, who will manage each group, and a technical client manager, who will support all aspects of managing individual accounts from support queries to enhancements, have been appointed for each section.

Meanwhile, Jaama has apponted Nicole Jones and Simon Christoforidis as level two technical support/data analysts joining the  fleet customer support team and leasing company customer support team respectively.

Martin Evans, managing director at Jaama, said: “We have restructured our customer service department in response to client feedback to provide a more streamlined service with expertise in individual market sectors in one easily accessible team.

“We recognise that our Key2 product has a wide spectrum of customers who use different areas of the system, restructuring the department into sub groups enables the team to provide a more dynamic and focused customer service experience."

Previously members of Jaama’s account management, customer service and technical support teams worked across all areas of the company’s business.

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