Volkswagen Commercial Vehicles has unveiled the facelifted Crafter, which is set to launch in April 2024.

The updated model features a fresh interior design, new infotainment systems and the brand's latest driver assistance technology.

Karsten Franz, head of technical development at Volkswagen Commercial Vehicles, said: “We have updated the Crafter’s electronics architecture to integrate the next-generation infotainment, assist and convenience systems into the successful model. This means the Crafter will remain the most advanced commercial vehicle model series in its class.”

A key feature of the new Crafter is a new 10.3-inch infotainment display, fitted as standard, or an optionally available 12.9-inch screen. Both are based on the latest modular infotainment matrix (MIB) from VW. The free-standing screen will incorporate the van's climate and heated seat controls. A digital voice assistant with ChatGPT integration will also feature on the new van.

The new Crafter will be equipped with digital instruments for the first time. Using controls on the new multifunction steering wheel, the driver can select different views and also individually adapt this display. In addition to central displays such as speed or range, many other menus and information displays are available in each view – from navigation and telephone through to the media library.

Where the Crafter previously had a traditional handbrake lever next to the driver’s seat, the new generation will be equipped with an electronically operated parking brake with a switch located between the instruments and the infotainment system. The automatic gearbox selector lever, meanwhile, moves to the steering column. Vehicles with a manual gearbox will retain the gearshift in the centre console.

Volkswagen Commercial Vehicles will greatly expand the array of assist systems available on the new Crafter. There is a blind spot information system that alerts the driver to pedestrians and cyclists or scooter riders who are in the blind spot to the side of the vehicle when driving in urban traffic. There is also a moving-off information system that informs the driver when moving off whether there are any pedestrians in front of the van. When turning, the Crafter will detect oncoming vehicles and can automatically apply the brakes it it senses an imminent collision.

In addition, adaptive cruise control, Travel Assist and Emergency Assist, will be available.

Chief designer Albert Kirzinger added: “The Crafter sets itself apart with a timeless, high-quality and clear design. However, it also sets standards for practical use right from the start. We have therefore deliberately focused on revamping the interior. The result is a intuitive state-of-the-art cockpit landscape that reflects modern times and makes the driver’s everyday work easier.”