Fleet News

Ogilvie Fleet wins Experteye customer service award for third consecutive year

Experteye award winner 2018

Experteye has recognised Ogilvie Fleet for providing top customer service, and “putting customers first” in its annual CSI awards.

Topping the ‘more than 250 vehicles’ category for customer service, it marks the eighth year in succession it has took home a trophy from the Experteye awards.

It currently holds six customer service awards and a customer innovation award won in the previous seven years.

The Fleeteye CSI honour is based on results obtained throughout 2017 from its post-sale customer satisfaction survey, drawn from a subscriber base of leasing companies in the UK.

The annual CSI award goes to the company that has achieved the highest combined results across the entire year.

Experteye’s chairman and founder Rick Yarrow said: “Ogilvie Fleet has been the most prolific winner of Experteye’s awards since they were launched.

"To win awards on eight successive occasions, and to top this category for customer service three times in a row, is nothing short of remarkable.

“Experteye doesn’t use a panel of judges when deciding on the winners, as the results are purely based on the surveys we carry out with companies operating cars and commercial vehicles.

"Ogilvie Fleet has repeatedly won this accolade based on independent feedback from customers, and there is no better judge than the fleet operators themselves to decide who is delivering the best service.”

Ogilvie Fleet’s sales and marketing director Nick Hardy said: “Ogilvie Fleet’s customer centric approach has allowed the company to maintain a near perfect customer retention rate over many years. That success is due to Ogilvie Fleet’s unwavering focus on customer service.

“Eight consecutive Experteye awards is testament to the dedication of our customer service teams and underlines the consistency of excellent service delivery across the business.

“True customer service means listening to our customers, agreeing processes and procedures that are deliverable and then achieving or exceeding each individual customer’s expectation every time.

"Therefore, customer service delivery must be consistent through the business from the top to the bottom and from the sales team to the accounts department.

“Combined with our consistent investment in technology and flexible and transparent contracts, it is clear to see why our customer retention rate is so high and why the company is achieving significant year-on-year growth by attracting new business.

“Operating in a mature market in which many organisations have a similar product portfolio, consistently excellent customer service is among the standout offerings from Ogilvie Fleet.

"It is particularly gratifying that it is recognised by fleet operators surveyed by Experteye as the award recognises how our customers truly feel about the service they receive.”


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