Funeral Services Logistics Manager

National Logistics Manager

My Client has developed a selection of direct low cost cremation options to satisfy public demand throughout the UK. They offer a quality online funeral services at affordable prices.

Job Summary
As a Logistics Manager, the Ideal candidate will lead from the front by taking overall responsibility for the co-ordination of funerals and line management of our network of operatives. You will make sure that all necessary resource is in the right place at the right time to enable the delivery of funerals to an exemplary standard. You will continually improve the operation as well as support the team with any hurdles they may face on a day to day basis. You’ll also oversee quality control for our two facilities by following a strict procedure and reporting into the Managing Director.

Key Responsibilities

The post holder shall:

·Make sure everything and everyone is in the right place at the right time to deliver the funeral including; the respectful transfer of the deceased, the preparation of the coffin and the whereabouts of the vehicles

·Map the optimum routes for collection and transfer of deceased

·Base themselves at both facilities for an equal amount of time during the week Oxfordshire and Nottinghamshire.

·Engage all necessary employees effectively, making sure they are involved and empowered as well as acting as a point of escalation for any logistical problems at all times

·Continually review and improve the logistics operation across your area

* Direct and supervise, funeral service operatives.

* Be responsible for managing the maintenance and cleanliness of cold storage facilities

* Provide a daily report of funeral activity and facility management

* Schedule direct cremations and funeral services.

* Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.

·Direct and co-ordinate activities involved in the administration of funerals in order to maximise profits and deliver operating standards in order to provide customer satisfaction.

·Deal efficiently and effectively with all telephone calls, in accordance with Company procedures and standards, ensuring that all messages are delivered appropriately.

·Ensuring all paperwork is completed and updating the CRM system with service details and clients’ details ensuring 100% accuracy at all times.

·Ensuring that paperwork is delivered within time limits to all concerned including crematoria, hospitals and partnered organisations

·Undertake such tasks as directed in order to promote the business.

·Support staff in the achievement of key performance targets

·Work with the Office Manager and arrangers to ensure effective co-ordination of services.

·Responsible for ensuring all complaints are dealt with appropriately in accordance with the Complaints Procedure.

·Maintain and promote good working relationships with skilled services such as funeral directors, hospital mortuaries, coroners, doctors, ministers, nursing homes and crematoria.

·Liaise with hospitals, clergy, crematorium staff and all other service providers as required.

·Communicate with the accounts team to inform them of any change in payment method.

Experience Requirements

Administration

Minimum 5 years Administration experience

IT Skills

Moderate / high level Excel

Administration Package experience (preferably bespoke)

Accounting
Some accounting experience would be desirable.

Teamwork / Communication
Works well as part of team;
Ability to effectively communicate, both verbal & written;
Displays empathy and diplomacy.

Customer Relationship Management
Good communication skills & adapts style of communication to customer/client/partnered organisation;
Good understanding of the importance of high standards and service;

Delivery
Ensures health and safety procedures are met;
Understanding of legal requirements.

Education Qualifications
Good level of education.

Please send your CV