Fleet News

Inchcape backs National Customer Service week

For the third consecutive year, Inchcape Fleet Solutions is supporting National Customer Service Week.

Designed to raise awareness of customer service and the vital role it plays within organisations, National Customer Service Week runs to this Sunday.

Inchcape Fleet Solutions is marking National Customer Service Week with a seminar on ‘employee engagement’ and a gala awards ceremony for the company’s 170 employees.

David Graham, customer services director at Inchcape Fleet Solutions, said: “We view National Customer Service Week as an opportunity to celebrate the achievements of service staff and to thank them for their work in making a difference to our customers.

“It is vital that our frontline staff work hand-in-hand with clients and identify opportunities to enable them to drive efficiencies and reduce cost. That is what customer service is all about - pro-active help for our customers and delivering what is promised to help them achieve targets.”

Inchcape Fleet Solutions will round off National Customer Service Week with the Oscars-style gala ‘Golden Orbs’ dinner, which will see 15 customer service awards voted on by staff presented to their colleagues.

The Institute of Customer Service is the professional body for customer service. Its main purpose is to lead customer service performance and professionalism. Its membership includes more than 300 organisational members - from across the private, public and third sectors - and nearly 7,000 individual members.

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