Inter-act aims to provide a claims hub which enables organisations to integrate their IT solutions.
Taking advantage of modern communication and system integration techniques, users of Inter-act can develop messaging processes without needing to understand how each other’s systems operate.
Autorestore and FMG Support are using Inter-act to link their bespoke management system for claims handling and vehicle tracking, Ingenium-i and Heat.
The claims communication process is now managed seamlessly allowing both organisations to focus on their own businesses knowing that Inter-act is keeping each other informed in real-time.
Bob Holbery, IT and processes director at FMG, said: “We have been using the Inter-est software for some time and the new solution with Autorestore enables us to present the work request directly into Autorestore’s systems, monitor progress, improve touch points with the customer, speed up authorisation and ensure that our service level agreements are met.
“The whole process is more efficient and transparent enabling Autorestore to expedite repairs in line with our contract to the benefit of our customers.”