FMG Support has announced positive results in a recent survey conducted with its network of vehicle recovery operatives across the country.
When questioned about day-to-day operations, 79% of VROs agreed that they receive the information required to respond to customer calls quickly and effectively; whilst 88% believe that there’s good co-ordination and teamwork. 97% agree that FMG support staff have a good level of commitment and responsiveness.
Almost 75% said that the system of FMG Support administering all the direct customer payments on the Highways contract worked well for them. In administration processes, 91% of participants said that the amount of paperwork involved in managing an incident is reasonable.
John Catling, roadside divisional managing director, FMG support said: “This survey has been conducted as part of our long term commitment to drive industry standards. The survey has produced a critical set of benchmarks with which to measure our success and to celebrate the areas in which we perform strongly.”
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