All Fleet Services (AFS) is adopting 3PI - Cam Systems’ third-party integration module for the commercial vehicle market.
The platform is designed to streamline the feed of transactional data to and from third party systems, reducing administration costs and delivering consistent service data.
Once the implementation has been completed, the AFS call centre will take an inbound call, issue the SMR job via 3PI directly into Cam’s UniSerV Call Logging module, creating a service record and reducing double handling in log management between AFS and Goodyear Dunlop Actionline service providers.
This network processing module is made available by Cam to organisations wishing to become a 3PI partner through an Application Programming Interface (API), which enables them to access 3PI online facilities via a simple interface to their own systems.
3PI sits above Cam’s Document Manager, the breakdown form processing module within its UniSerV platform. This new feature will extend functionality to deal with initial call handling.
Mike Allen, managing director of Cam Systems, says: “Where this 3PI partnership or ‘handshake’ is in place, time and cost around the whole administrative process of logging calls, sending and receiving job documentation and reconciling work completed with customers for payment is greatly reduced.
“In addition, inaccuracies which occur because a process is not duplicated exactly or inaccurately are avoided.”