Renault has confirmed the first wave of UK dealers for its electric vehicles (EVs) after launching the Kangoo Van ZE – the first model in its four-strong EV line-up.
Twenty one electric vehicle sites, branded ZE Expert, are now live and ready to offer the full range of sales and after-sales services for Renault’s electric vehicle customers, with each one having benefited from sales staff training, site upgrade and infrastructure programme.
Each dealership will be able to handle potential EV customer questions, as well as offer advice on making the most of the benefits of running one, including the essential environmental and financial factors to take into account.
Trained ZE sales specialists, a minimum of two per showroom, will also be on hand to guide interested private and business customers through funding and charging options, as well as battery hire plans to allay any potential concerns over powertrain replacement costs and performance.
All ZE Expert sites have a Kangoo Van Z.E. demonstrator, so that members of the public can experience for themselves the feeling of driving an electric vehicle.
On the service side, workshop staff at each site – a service manager and two technicians - have undergone specialist training so that they can address the demands of the new technology and become familiar with the new tools they have been provided with.
The dealerships have also purchased specialist ramps and equipment to deal with the service and maintenance of its electric vehicles.
Additionally, ZE Expert dealers have invested substantially in three new Chargemaster charging points with UK preferred partner, British Gas – one each for the workshop, demonstrator area and car park.
The charging point in the car park will be accessible for all customers to use. There will also be a dummy domestic charging point in the showroom to provide demonstrations to customers.
Thierry Sybord, managing director, Renault UK, said: “I’m delighted to see so many of our dealers embracing this new era of electric transport. With a full range of four fully-electric models set to launch in the UK in less than one year, we have high hopes for our ZE range.
“I’m sure our ZE Expert dealers will reap the rewards on both sales and after-sales and we look forward to charging ahead with them in the months and years ahead as we seek to attract as many electric vehicle buyers as possible.”
All Renault dealers outside of the 21 specialists have been given a ZE induction and will also be able to handle enquiries and refer customers to a suitable member of the ZE Expert dealer network.
The full list of ZE Renault dealers is: Renault Manchester; Renault Birmingham; Renault Liverpool; Renault Leicester; Renault Cardiff; Renault London West; Renault Enfield; Renault Croydon; Ness Inverness; The Co-operative Bradford; Seward Portsmouth; Donnelly and Taggart, Londonderry; Charles Hurst Belfast; Vospers Plymouth; Motorline Maidstone; Benfield Newcastle; Bristol Street Exeter; Westover Poole; Marshall Milton Keynes; Smiths Peterborough; and Toomey Basildon.