FMG Support is using WPC’s ELVIS-VR software to deal with vehicles that it recovers and stores on behalf of the Highways Agency.
FMG Support, which is responsible for the removal of abandoned and damaged vehicles from motorways and major A-roads, handles over 250,000 incidents per year on behalf of its clients.
The ELVIS-VR system works together with FMG Support’s £3m bespoke Ingenium-i system, to streamline the storage and disposal process for vehicles left at the roadside. The software is helping FMG Support halve the number of vehicles held in long-term storage.
The system records all data about a vehicle’s removal and disposal and automates many tasks, such as informing removal contractors of the next actions in the storage and disposal process.
It speeds up communications between FMG Support and its national network of vehicle recovery operators and ensures that strict vehicle disposal procedures are adhered to.
As a fully interactive platform, the system provides instant data sharing between the Highways Agency, FMG Support and its contractors, reducing unnecessary emails and telephone calls.
It is also helping the organisation to manage the payment of statutory fees associated with vehicle recoveries and disposals.