Venson Automotive Solutions has extended its contract with All Fleet Services (AFS) for an additional two years to provide out of hours call management services.
This service aims to enable Venson to provide its clients with a personal service, through quality people, expert advice and a transparent approach to business. Working instructions will be issued to the dedicated AFS team to ensure it maintains the high quality of service synonymous with the fleet management solutions delivered by Venson.
Carl Stephens, director of supplier management at Venson, said: “With over 98% client retention rate it is imperative that the service we provide to our customers is consistently excellent. We are confident that AFS will continue to deliver the level of service our clients have come to expect from us, through a flawless operation.”
Dave Scobie, managing director of All Fleet Services, added: “Our experienced, trained team ensures that we are qualified to handle the calls in a professional and dynamic manner, reassuring Venson Automotive Solutions’ clients that they will receive an exceptionally high standard of service.”