FMG Support has announced a major contract win with Equine Rescue Services (ERS). The contract was awarded to FMG Support following a review of its existing roadside recovery and repair management (RRRM) service, which was originally managed in-house.
FMG Support will be responsible for managing over 4,000 of ERS’s clients, which includes members of the public, businesses and VIP’s.
Equine Rescue Services is the number one emergency service for its equestrian members, with core responsibility for providing horse trailer and horsebox breakdown assistance.
The service offers roadside assistance for mechanical and tyre breakdowns together with recovery if needed of the vehicle. Fresh horse transportation is provided from ERS’s own national network of horse transporters.
During a three-month consultation period, FMG Support has worked closely with the ERS to understand its exact requirements, for roadside and recovery and also in terms of integrating its existing membership database with its bespoke technology Ingenium-i, to ensure that FMG Support’s service centre team provide the correct level of service in-line with each of ERS clients' level of membership.
FMG Support also encouraged the uptake of its own best practice methods with ERS to improve efficiency and identify cost saving opportunities.
Debbie MacMorran, managing director of Equine Rescue Services, said: “The implementation process was particularly smooth and we have been delighted with the level of service that we have received so far.
“FMG Support has worked in partnership with us to tailor bespoke services for our business and our clients that have ultimately added greater value to Equine Rescue Services proposition and we look forward to working with them in the future to deliver further improvements.”