Yodel has announced the appointment of Neil Lloyd as chief executive.
Lloyd joins Yodel from ISS where he was chief operating officer of the UK division, leading a team of 20,000 employees, with responsibility for managing relationships with clients including RBS, Morgan Stanley, PwC, Heinz and Tubelines.
A chartered accountant by training, Lloyd was previously chief executive at Netstore plc and NHS Professionals Ltd and has also held senior roles at Harvey Nichols and Ottakars Bookstores. He has extensive experience of change management and a background in customer service and employee engagement. He will report directly to executive chairman Dick Stead.
Yodel has a peak workforce of 16,000 and handles 150 million parcels per year on behalf of the majority of the UK’s top retailers. Formed in 2010, following the acquisition of DHL Domestic by Home Delivery Network, the company completed a major restructure to combine the two networks last summer.
Stead said: “I am delighted to welcome Neil to Yodel. His presence will strengthen our senior team as we look to build on the successes of Christmas and further develop our services in 2013. I am confident that Neil’s particular experience in customer service and change management will enable us to firmly establish Yodel as the pre-eminent delivery service in the UK.”
Lloyd said: “I am very pleased to be joining Yodel at this exciting period in its development. I am keen to ensure that Yodel develops a reputation for first class customer service through cultural change and innovation.”