Platform Service & Repair (PSR), which provides mobile service engineers to users of powered access equipment (cherry pickers), has opted for TomTom WebFleet.
PSR was recently formed after two companies – Access Platform Sales and Independent Parts & Service - merged their operations, which included combining their service capabilities.
PSR’s 23 engineers visit hundreds of customers each week, across the UK, on scheduled visits for inspection and maintenance, plus emergency call-outs to repair broken machines. It therefore needed a cost-effective way of managing the integrated service fleet, to ensure customers received the fastest possible response to call-outs.
TomTom WebFleet gives the management team real-time visibility on the locations of all 23 of its fully-equipped panel vans.
Managers based at its head office in Telford, Shropshire can send text messages via the system to re-route a driver, as priority jobs come in.
Kevin Shadbolt, head of Platform Service & Repair, said: “Every hour of down time on an access platform costs its owner money in lost production or hire revenues.
“TomTom WebFleet will help us to provide our customers with the fastest possible response times, plan our jobs more effectively and make the best use of our fleet and highly trained operatives.
“An added benefit is that we will save an estimated 15% on our fuel by sending the closest engineer to each job. This will help improve efficiencies and lower our fleet’s greenhouse gas emissions.”