Security services provider Gunnebo has selected Masternaut’s telematics system to create operational efficiencies and improve customer response times.
Gunnebo’s portfolio of physical security equipment is all preventatively and reactively serviced and maintained by a mobile workforce. These engineers are on call 24/7, and drive a fleet of response vehicles that are equipped with the facilities to get businesses up and running in the shortest time possible.
Masternaut’s system, installed across Gunnebo’s fleet of vehicles, allows teams throughout the business to monitor vehicle locations, and notify customers of more precise arrival times.
Processing live traffic updates, the system is able to give Gunnebo customer service teams the accuracy of information they require to respond to often critical security system maintenance call outs.
Anthony Wortley, service and logistics manager at Gunnebo, said: “Imagine that the entrance to a bank or supermarket has been compromised. Until the issue is resolved and the security systems are back online, the business can’t trade. In this way, the response times of our staff are critical to keep our customers open for business.
“Masternaut gives us a view onto our business, in such a way that we are able to use the data to support many aspects of our business. From improved scheduling to fuel reduction, from better business communications to improved customer satisfaction. We would like to go even further, and explore more advanced uses for the system.”
Gunnebo has recently been awarded ISO 14001 certification. With this in mind, the company is reviewing ways that the system may be used to advance Gunnebo’s commitment to environmental sustainability.