Incident management provider FMG has been reappointed to the National Vehicle Recovery Manager (NVRM) contract, to deal with incidents on England’s strategic road network, on behalf of the Highways Agency.
The contract covers 4,300 miles of motorways and significant A-roads and is worth £34.5 million over seven years.
It will run from autumn 2013, with the option to extend for a further four years.
FMG has managed the contract since the NVRM was inaugurated in 2008.
From the secure control centre at FMG House, FMG helps to monitor the road network and coordinates specialist recovery operators to remove broken down vehicles, road traffic collisions, loads, passengers and coordinate incident recoveries to return traffic flow to normal, helping to minimise disruption.
In the five years since FMG has worked on the contract, response times have improved to a 33-minute average, and the time to deal with incidents has improved.
Philip Graham, head of NVRM Service at FMG, said: “By working with Highways Agency Traffic Officers, FMG co-ordinates a response and gets traffic moving as soon as is practicably safe.
"We’ve worked with a wide range of bodies, including the emergency services and our recovery network, to plan for every scenario, especially managing major incidents involving LGV’s and their loads.
"This helps ensure there is the efficiency and expertise to deal with any challenges.”
On average, FMG has dealt with around 40 incidents a day, and has managed more than 48,000 incidents over the life of the last contract.
These ranged from HGV’s hitting bridges, to multiple vehicle pile-ups and breakdowns in dangerous locations.