Total Accident Management has launched a new online web portal designed to streamline the accident reporting and repair process for its customers.
The Claims Portal, designed for SME and grey fleet retail clients, allows drivers to report accidents directly to Total Accident Management anytime and anywhere they have an internet connection. This reporting is done with a simple step-by-step process with easy to use drop down menus and text boxes.
Where a vehicle requires repair, the system will notify the selected repairer via the BodyNet Management System as well as automatically generating access to the BodyNet Repair Tracker system where the customer can then track their own repair progress and receive SMS notifications.
Extensive research and testing has been completed to ensure that the system is a fully robust and working system which provides an unrivalled service to their clients.
Account managers will be going out to existing and prospective clients to promote this tool which provides an additional reporting channel alongside phone, email and the Total Response mobile app.
Marketing manager Laura Bevan said: “The portal shows Total Accident Management is at the forefront of innovation and demonstrates an on-going investment in both new technology and our customers. Working with Bodynet Ltd has allowed us to also leverage of their international claims and repair tracking expertise. It will mean our customers have all their accident and repair information in one place and greatly increase the efficiency of the whole process.”