Fleet News

Acquisition helps grow AutoRestore figures

AutoRestore has announced its first set of performance statistics for their combined mobile and traditional bodyshop services, following acquisitions in 2012.

Performance of combined AutoRestore business from July to December 2013

Customers served

25,467

Average key to key time

5.47 days

Net Promoter Score (NPS)

59.6%

Chris Eldridge, Managing Director of AutoRestore said: “These results are testament to our vision of combining the UK’s largest and pioneering mobile repair business with a traditional fixed site network. We have used the years of expertise we have amassed from our Belron heritage, and applied this to our fixed sites to deliver an unrivalled customer experience in record time.”

AutoRestore now has many clients that are benefiting from the combined mobile and fixed site proposition. All claims in the firms fixed site footprint, around 30% of all UK postcodes, are deployed to one central point and they are dispatched to either a mobile technician in that area or the fixed site that can turn the repair around in the shortest possible time.

The company now has over 130 mobile bodyshops providing national coverage and 9 fixed site locations throughout the Midlands.  This makes Autorestorethe second largest UK repair chain, set to serve almost 60,000 customers this year.



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