Fleet News

Crystal Collections achieves improved client service and 20% reduction in fuel consumption

Crystal Communications says it has improved driver safety with in-depth feedback provided by Masternaut’s telematics system.

By improving the understanding of its fleet of recovery vehicles and trucks, it says it has Crystal Collections has made a 20% saving on fuel expenditure.

Masternaut’s telematics solution has enabled Crystal Collections’ drivers to use the software’s routing capabilities to find the quickest way to a job.

Likewise, fleet managers have a real-time view of the fleet at any time and can dispatch the closest driver to a job, whilst managing client expectations by giving them up to date information on when drivers will arrive.

In understanding how its fleet is driving on an ongoing basis, Crystal Collections has managed to reduce instances of idling, speeding and aggressive handling.

These aspects contributed to Crystal Collection being recognised for its social impact, with the company winning the Wales Responsible Small Business of the Year Award in 2013.

Business development director at the debt servicing company, Rhys Hellen, said Masternaut has helped fleet managers achieve their goal of ensuring drivers’ hours and conditions are monitored accurately in accordance with health and safety legislation, and to better understand and improve driver behaviour to create a safer working environment for staff and other road users.

“With excellent customer service and social responsibility at the heart of our offering, it was vital for us to have a solution that can help us provide better feedback to customers and improve driver safety,” said Hellen.

“The reports and data provided by Masternaut has provided us with the means to monitor and improve driver behaviour, whilst simultaneously reducing the amount spent on fuel.

“The solution has helped us to go the extra mile for our clients, with our customer service team able to give detailed feedback to our clients. Having this level of detail to provide our clients has really helped us to improve satisfaction.”

Martin Hiscox, CEO of Masternaut, added: “Crystal Collections’ is a great example of how telematics can be used for much more than vehicle tracking.

“The company has used telematics to create a safer experience for drivers and other road users, with the end result being a drop in fuel use.

“We’re delighted to have been able to help them achieve this and to have contributed in helping Crystal Collections to win a prestigious award in the process for its social impact.”
 


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