All Fleet Services, based in Gloucester, have been chosen by Run Your Fleet to provide customer call handling support services.
Run Your Fleet offers online fleet management, daily rentals and vehicle supply including customer access to services and repairs at over 6,000 franchised and independent garages. With 17,000 vehicles and over 900 customers across the UK, Run Your Fleet needed additional out of hours customer call handling services to support unprecedented growth.
Dave Scobie, managing director of All Fleet, said, “The Run Your Fleet business model is very different to the standard fleet management product. Their approach is particularly suited to the SME market. It is most pleasing to be working together as their portfolio and customer base develops.”
All Fleets resources mean that they are able to enhance the customer service experience in terms of service booking, and managing the Run Your Fleet network of franchised and non-franchised dealers.
The All Fleet team of maintenance controllers are able to view and understand the vehicle maintenance history and appropriate spend. Essentially, All Fleet Services are able to provide a one stop shop for suppliers to validate specific customer requests in terms of breakdown, miss fuel and parts authorisation.
Steve Whitmarsh, Run Your Fleet, said, “All Fleet Services was chosen due to the flexibility of the services available, which enabled us to place all of our outsourced customer service requirements in one place. We also went to them for their great reputation, industry references and knowledge.
The implementation was completed on time, with minimal disruption and we have seen genuine savings combined with an excellent customer experience.
The solution has enabled RYF to grow its customer base and further improve the customer service 24/7.”