Auto Windscreens has made access to its vehicle glass repair and replacement services easier for Ogilvie Fleet’s drivers through the introduction of a new partner microsite integrated with the fleet company’s own website.
It is the first joint-venture platform for the fleet industry to offer direct web-based automotive glazing repair bookings.
The microsite launched today, just a few weeks after Ogilvie Fleet’s own new-look website went live.
It allows online bookings to be made with Auto Windscreens without end users having to navigate away from the Ogilvie Fleet’s site, creating a smoother and quicker customer experience.
In addition, advice on windscreen cracks and chips along with other information and contact details are also accessible through the site.
Joy Cooper, sales director at Auto Windscreens, said: "This is the first external platform with online booking functionality to have been developed specifically for one of our fleet partners. Its design is simple but effective, providing another route for Ogilvie Fleet’s customers to engage with us directly when their vehicle glass becomes damaged.
"The online portal provides the same high standard of service as we offer by telephone call, including repair work authorisation and validation. We now hope to offer this value-added solution to other partners operating in the fleet management sector.
Auto Windscreens is a preferred vehicle glass supplier for Ogilvie Fleet and has worked closely with the FN50 business to ensure the new platform conveys the same look at feel as the company’s own website.
Jim Hannah, Ogilvie Fleet operations director, said: "It is important for us to have suppliers onboard that share our desire to be ahead of competitors when it comes to innovative customer service. Our new online presence is heavily geared towards interactivity, flexibility and usability, and Auto Windscreens’ integrated section is a clear extension of this. Our customers now have greater choice in how they report a windscreen chip or crack through our website and are provided with clear guidance on what action is required."
The microsite is the latest in a number of technological initiatives implemented by Auto Windscreens over a three-year period, with recent additions including HPI Screen Check, which dramatically improves glass stock ordering accuracy.