Fleet Alliance has been shortlisted at the National Business Awards for the Customer Focus and the Employer of the Year Awards for the second year running.
This award recognises those companies that are constantly striving to exceed customer expectations, deliver industry-leading standards of service, and innovate around customer experience.
The Employer of the Year Award, meanwhile, recognises the employee strategy that best attracts, retains and develops talent – and how this contributes to sustainable growth and making the company an employer of choice.
The National Business Awards’ results will be announced at a gala dinner at London’s Grosvenor Park Hotel in November. Fleet Alliance’s two nominations follow on from other awards and accreditation success the company has achieved during the first half of this year.
These include being voted one of the Best Places to Work in the UK by the independent Great Place to Work Institute. Some 97% of Fleet Alliance employees completed the 2014 Great Place to Work survey – and 95% of them voted it a great place to work, up 4% on the national average.
At the same time, the company has also achieved the prestigious Investors in People gold accreditation, joining only the top 1% of UK businesses who have attained this gold standard.
Fleet Alliance managing director Martin Brown said: “We are delighted to receive further recognition of our efforts by again being shortlisted for the Customer Focus Award and the Employer of the Year Award at this year’s National Business Awards.
“We believe we have continued to improve and enhance our customer service proposition in the last 12 months, with further investment and new customer service initiatives.
“Our customers would appear to agree with us. In the latest Fleeteye CSI survey, some 95% of customers said they would recommend us to a friend or colleague - some 15% above the UK average - while 95% also said they were likely to continue doing business with us in the future, 11% better than the national average.
“Our customer service strategy is also closely linked to the ongoing development of our people. In our own recent staff satisfaction survey, 100% of our staff were proud to tell others they worked for Fleet Alliance and 97% of staff would recommend working for Fleet Alliance.
“By investing in a highly motivated team, and providing them with the efficient tools and systems they require, it allows us to deliver consistently excellent customer service to our clients.
“We are delighted that these efforts have again been recognised in the prestigious National Business awards scheme,” he said.