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Enterprise's service culture brings value to accident management

Advertisement feature from Enterprise Rent-A-Car

Keeping employees mobile is business critical. Accidents and breakdowns cost money, waste time and could adversely affect an employer’s reputation.

Joanne Vickers, head of sales for fleet and leasing at Enterprise Rent-A-Car, understands the challenges involved: “A personal motor policy comes with a courtesy car. Fleet policies don’t because the priority is keeping costs down. But when a vehicle is out of commission following an accident, priorities shift and the principal concern is minimising driver downtime especially for essential business users.”

As the UK’s leading claims management provider, with decades of experience working in partnership with 19 of the country’s top 20 motor insurers, Enterprise Rent-A-Car delivers an accident management service that is focused equally on the needs of the driver and of the business.

Joanne notes, “Our service has evolved through partnership with some of the UK’s largest corporate customers and leasing companies. The scale of our network is a huge factor in ensuring that vehicles get to a body shop and drivers receive a replacement vehicle quickly. We can leverage more than 450 rental car branches and over 20 van and commercial vehicle centres, as well as access to a national network of 450 repairers. 

“It’s about delivering a consistent experience and continuity of service that begins at the accident location right through to the delivery of the repaired vehicle back to the driver. Being a mobility partner even – or rather, especially – when your mobility is interrupted.”

Understanding that corporate fleets have differing priorities and may require elements of their accident management service to be delivered in a particular way is central to Enterprise’s offer. Joanne comments,
“One customer may place greater emphasis on supplying replacement vehicles that are fi t for a specifi c business purpose, another on adhering to corporate company car policy, a third on protecting resale
value. We need to recognise this and tailor our response accordingly.” 

Joanne explains that Enterprise’s accident management expertise is drawn from working with major fleet operators in the corporate and leasing sectors to deliver measurable service improvements and cost savings. She also points to Enterprise’s heritage in the insurance sector where the company has been instrumental in enhancing the claims management experience for motor insurers and their customers. This translates to better managed accidents and reduced downtime for corporate and fleet company customers.

Enterprise has invested heavily in developing innovative technologies that help body shops work more efficiently and allow information to be instantly shared between insurers, repairers and work providers.

Joanne continues: “Vehicle repair is complex. Multiple suppliers need to collaborate efficiently to deliver the right service to the driver and to manage costs. Communication is key and that is where Enterprise has developed award-winning technology to streamline the process.”

Enterprise’s culture of customer service is embedded throughout the business and underpins its accident management offering. As Joanne observes, “Some organisations want specific modules of accident management, while others prefer a fully outsourced solution. We offer both.”


Enterprise.co.uk ¦ 01784 221 300

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