Scooter and powered wheelchair dealerships across the UK have been recognised for their ‘outstanding’ levels of customer service in the Motability Scheme’s annual awards.
The awards are based on direct feedback from Motability Scheme customers and reward commitment to going above and beyond to deliver high standards of care.
This year’s winners and commended dealerships are a mix of dealerships being recognised for the first time and some repeat winners; Altonaids Mobility and Mobility Direct NI have both been commended previously, while this is Charterwood Mobility’s second year in a row winning the large category and True Mobility’s second year winning the medium category.
Ian Goswell, commercial services director at Motability Operations, said: “One of the main aims of the Motability Powered Wheelchair and Scooter Scheme is to deliver exceptional service to our customers, and these dealerships demonstrate excellent customer service day in, day out - not an easy feat given the difficulties of 2020.
“We take great pride in working with these award-winning dealers, they’re the face of the Motability Scheme to so many customers, and it’s fantastic to see their continued dedication.”
Every scooter and powered wheelchair dealership with 35 or more Motability Scheme customers are entered into the awards and rated out of 10. The average score for all eligible dealerships in the 2020 Motability Scheme awards is 9.42 out of 10. The winning and commended dealerships in the large and medium categories all scored 9.75 or over.
The winners and highly commended recipients across the three categories (split by dealership fleet size) are:
Large category (fleet size over 200)
- Winner – Charterwood Mobility – Chartercare
- Commended – Parkgate Mobility, Mobility Direct N. Ireland, Millercare and Easy Mobility Services
Medium category (fleet size between 101-200)
- Winner – True Mobility
- Commended – Cumbria Mobility, Altonaids Mobility, RKS and Scootermart Mobility Centre
Small category (fleet size between 35-100)
- Winner – O'Brien Mobility
- Commended – Mobility Scotland, Premier Mobility, NBR Scooter Brokers and Haven Mobility