TCH Leasing is seeing strong cost recovery for its customers after accidents thanks to a tie-up with FMG.
TCH Leasing appointed FMG in 2015 to be their accident management provider. Over a six-month period in 2016, FMG mitigated over £25,000 in costs from sixty-seven repairs involving TCH Leasing customers. In addition, nearly £16,000 worth of uninsured losses was recovered over the same six month period.
FMG’s ULR case handlers negotiate with third party insurers within an hour of a claim being reported, to ensure a TCH customer is not out of pocket in any way for an incident which wasn’t their fault.
TCH Leasing customers who use accident management provision hold service in high regard. A customer satisfaction survey highlighted that over 90% of respondents were satisfied with the overall incident management experience, and over 91% would recommend the accident management service to others.
Mark Hammond, managing director of TCH Leasing said: “TCH Leasing offers TCH accident management to all clients across their total fleet. We are delighted with the success of the service and is part of our ongoing development of additional added value services designed to assist TCH clients to manage their fleet as efficiently and cost-effectively as possible.”
Harvey Stead, commercial director at FMG, added: “As long as people drive, incidents will occur unfortunately, and we know first-hand the impact even slight vehicle incidents can have on a company’s drivers, business and productivity. Through our partnership with TCH Leasing, everything we do is geared towards helping their customers when incidents occur by ensuring the hassle, cost and downtime are reduced to an absolute minimum.”