Elstree-based Licensed Carriage Hire (LCH) has adopted Epyx’s 1link Hire Network to manage its agreement with the Mercedes-Benz Chauffeur Programme.
In the event of a breakdown, vehicles provided under the programme are recovered by the RAC and a replacement vehicle from LCH automatically delivered through the platform.
These are taken from a fleet of approximately 180 luxury vehicles including derivatives of C-Class, E-Class, S-Class and V-Class models. They are high specification vehicles that would not be found on a standard rental fleet. Many are long wheel base where applicable and all are suitable for the chauffeur market.
LCH’s fleet of S500 L AMG models are the flagship of the fleet, equipped with a vast array of features from massaging, cooling or heated seats to rear media systems, to glass panoramic sunroofs and even a cooling fridge.
LCH typically delivers a replacement car in less than two hours from the initial booking.
Steve Hall, commercial director at LCH, said: “We have supplied vehicles for the Mercedes-Benz Roadside Assistance and Chauffeur Programme for more than 10 years and are delighted and honoured to recently announce our continued partnership for a further three years.
“Our support service to their customers is open seven days a week and our staff work alongside the RAC service agents in Bescott to ensure a seamless service, which is tailored to Mercedes-Benz customer, is achieved consistently and meets individual replacement drivers’ requirements.
“Crucially for the manufacturer, at LCH we pride ourselves on being able to provide 100% brand and model fulfilment which is vital in our industry.”
Hall explained that adopting 1link Hire Network made the process of providing a replacement vehicle faster, easier and more accurate.
“Using the platform, Mercedes-Benz, RAC and LCH have been able to create an online process that improves the customer journey,” he said. “It is a very impressive product.”
Marc Lees (pictured), business development manager for Epyx’s 1link platforms, added: “LCH runs a very specialised but well-respected hire operation and it is a testament to the flexibility of 1link Hire Network that it works so well for them.”
1link Hire Network is the market-leading rental platform in the fleet sector, adopted by more than 50 vehicle hire suppliers working with thousands of fleet operators of all sizes across the UK.
For purchasers of daily rental services such as major fleets, 1link Hire Network provides online management of daily rental, including multi-supplier quotations and subsequent booking.
For daily rental suppliers, it provides access to new customers as well as electronically validated bookings.