Fleet News

FMG to deliver accident management for Arval

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FMG has won a contract to provide end-to-end incident management services across 35,000 of Arval’s fleet, encompassing their ATC customer base.

The Huddersfield-based business says its expertise to control every aspect of the claims journey from FNOL through to repair completion was key to winning the contract.

Furthermore, digitalisation of the claims journey, with software such as Image Capture Triage, which FMG says helps reduce key to key times and improve the customer experience, appealed to Arval.

It has been 10 years since FMG last provided incident management services for Arval.

Andrew Chandler, sales director at FMG said that he was “delighted” that Arval had chosen to return to a “historic partnership”.

“It allows us the opportunity to demonstrate the value of our expertise in the delivery of high-quality incident management solutions,” explained Chandler.

“Over recent years we have invested in the required flexibility and innovation to meet the evolving expectations of both clients and importantly their drivers.

“We look forward to supporting Arval’s clients using our in-house systems driven by our expert teams and supported through our UK-wide repair network.

“We are confident that we can bring value to Arval’s clients base through a solution that has been tailored to provide the best service to meet customer needs and expectations.”

Arval will have direct access to FMG’s Ingenium Suite, with continuous system driven repair updates and tracking to drivers.

Crucial to Arval’s market review was working with a partner who could provide operational capabilities to essentially multi-select insource and outsourced operational requirements, with the leasing company electing to appoint their own engineering team while using a web-based version of FMG’s management system Ingenium.

Joel Lund, service delivery director at Arval, said: “We are very pleased to be returning to a partnership with FMG, they are a trusted name in the industry and their specialist knowledge and proven capability with fleets of all sizes will support the commitment to fully support drivers and limit costs and business impact to our customers.

“FMG’s market leading systems, process and crucially delegated authority and intervention criteria with insurers, means our clients VOR is further reduced whilst importantly protecting third party costs.

“Our tender exercise focused on innovation, customer experience and digitalisation to create a market leading proposition fit for purpose for Arval and our clients.”

FMG appointed Claire Owens as its new managing director in March, at the outset of the Covid-19 outbreak in the UK.

The appointment followed the most successful year in the businesses’ history, as new business wins have been a key feature in the past 12 months, along with the retention of clients, according to FMG. 

During the pandemic the business went live with new Highways England contract, the refreshed scheme continues the partnership for more years following the 10-milestone achieved in 2019.

Prior to joining FMG in 2017 as finance director, Owen’s held senior finance positions across multiple sectors including Sodexo.

Virtual Fleet & Mobility Live 2020: The virtual fleet expo

Video: Fleet News editor-in-chief Stephen Briers and events director Chris Lester introduce the 2020 virtual event and give a preview of what it will look like.

The annual event was due to take place at the NEC, Birmingham on October 6-7 but as a result of the ongoing impact of the Covid-19 pandemic, and after consultation with the visitor advisory board, Fleet News has taken the decision to hold an online event in November instead.

Among the exclusive features at the virtual event will be a special EV & Hybrid Showroom which will bring to life the latest electric models with interactive displays that will enable you to get up close to the UK’s best fleet suppliers.

Visitors and exhibitors will be able to communicate through live chat, participate in live Q&As, ‘visit’ branded booths, and find out about industry-leading technology solutions.

The decision to go virtual was made easier by the fact that around 40% of fleets already have, or expect to shortly have, a company travel ban that would prevent them from attending live events this year, while a similar proportion did not anticipate attending live events until sometime in 2021.

 

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