Fleet News

App outage leaves Tesla drivers unable to start their cars

Tesla electric car

An outage on the Tesla app left some drivers unable to access their car, reports suggest.

Owners reported on social media seeing an error message on the mobile app that was preventing them from connecting to their vehicles.

The Tesla app is used as a key by drivers to unlock and start their cars and, while it is not the only way to access Tesla cars, many drivers rely solely upon it.

About 500 users reported an error on the app at around 9.40pm on Friday, according to the outage tracking site DownDetector. Five hours later, there were just over 60 reports of an error.

"I'm stuck an hour away from home because I normally use my phone to start car," one owner tweeted.

The BBC reports that Tesla chief executive Elon Musk personally responded to one complaint from a driver in South Korea, saying on Twitter: "Checking." Musk later said the app was coming back online.

"Apologies, we will take measures to ensure this doesn't happen again," he tweeted

Automotive expert Professor David Bailey from the Birmingham Business School, who drives a Tesla, experienced the outage on Friday.

"To some extent, Tesla is a bit of a victim of its own success," he told the BBC. "It encourages its customers to use the cutting-edge technology it creates and sometimes that will go wrong.

"Although of course you can use a key to open the car too, the natural instinct of many Tesla drivers, who are buying one of the most high-tech models in the market, is to rely on the technology."

 

Click here for electric cars and hybrids best practice and procurement insight

Leave a comment for your chance to win £20 of John Lewis vouchers.

Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

Login to comment

Comments

No comments have been made yet.

Related content

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee