Fleet News

Dealers: BMW is tops again for cars; Volkswagen vans bounce back

MW UK’s network of retailers have once again finished top of FN50 fleet operators’ ranking of the sector’s best car dealers.

The Fleet News Awards 2020’s Manufacturer of the Year retained its crown from last year to make it four years at the top of the FN50 out of the past six as the impact of the Covid-19 delivered a critical test to service, maintenance and repair (SMR) provision across the sector.

Car retailers were forced to close their showroom to sales customers from March 23 and, with aftersales operations only starting to ramp-up for non-keyworkers at the UK’s various June re-opening dates, many brands identified communication with customers as the key to good service.

As many fleets sought to lengthen their change cycle in response to the crisis, the impact on franchised car retail businesses was stark.

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