R2C Online has made four new managerial appointments as part of a major investment in its customer service department.
R2C’s managing director Nick Walls said: “This is an exciting time for R2C Online as we are looking to double our workforce over the next 12 months.
"Our new managerial appointments allow us to restructure our department to truly focus on customer service levels.
"We will continue to invest in customer care and product innovation so we remain the nation’s favourite in fleet and workshop management solutions.”
Karen Shaw joins as customer experience manager, heading up customer support and satisfaction teams. With more than 14 years experience developing customer-centric operations for Direct Line, she will oversee the customer experience.
Vicky Mosley, operations manager at R2C Online, said: “This is key in helping our R2C customer journey from implementation to business as usual. Karen brings some fantastic experience and knowledge to the team to ensure we are delivering the best service possible.”
Further appointments to the team are Heather Mortimer and Sarah Kennel, both joining as project managers. They will oversee R2C Online’s customer delivery requirements.
Operations director Tim Griffiths said: “Together they bring energy and passion as well as detailed and precise control to the team with a refreshing and positive approach.
"Customer centric and solution focused, both fit the team culture perfectly and add a renewed exuberance to project management.”
Chris Fearn has joined as product manager. He brings more than 30 years’ experience in software development and product management and will head up the team of product specialists.
Griffiths said: “Chris’s passion for agile software development is a perfect match for us.
"As a business that holds the agile values as part of our day to day interactions and development process, Chris has been able to drive momentum in what we’re already doing and we are already benefitting from his considerable experience.”