Fleet News

Top 5 tips when choosing a transport provider

 James Cox, transport manager, Anglia UK

By James Cox, transport manager, Anglia UK 

Whether it’s delivering a single car or transporting a whole new fleet, finding the right vehicle transport provider can be a challenging task.

From small, independent operators through to big national names, the choice can be bewildering.

And while cost may seem an obvious decider, there are a number of additional factors to consider when choosing.


1. Insurance

This may seem obvious but it is surprising how many transporters do not have adequate insurance for transporting car and other vehicles, particularly more prestigious models.

You should always ask what level of cover is provided and also for written evidence as added protection.


2. Licensing

Having the correct licencing, including a valid Goods Vehicle Operator Licence (O-Licence), is a must for any vehicle transport provider.

A licence is required to carry goods in a lorry, van or other vehicle with either a gross plated weight of over 3,500kg or an unladen weight of more than 1,525kg.

There are also three different types of licence so make sure your provider has the correct paperwork and that their drivers are all fully trained and up to date with their professional competence qualifications.


3. Reputation

Your transport provider will inevitably have to perform some element of customer-facing work and so it is important to ensure they act as positive ambassadors for your company.

Do they have smart uniforms? Have they been trained in customer relations? Are they directly employed by the transport provider?

A company’s reputation is a valuable commodity and these are all important questions that need answering in order to protect it.


4. Compliance

The vehicle finance industry is tightly regulated and any transport provider must be able to demonstrate its commitment to treating customers fairly.

Most vehicle collections and deliveries go smoothly but what happens when there’s a problem such as unexpected damage to a vehicle or an end-of-lease payment collection issue?

You need to be reassured that your provider can handle any unexpected events professionally and in accordance with the Financial Conduct Authority’s rules and regulations.


5. Communication

Your transport provider may well be doing a good job but can it be evidenced? A reputable provider will be able to record and report on every element of a job, from the initial scheduling through to the final delivery.

The information should be available promptly and in a clear and user-friendly format that is compatible with your existing systems and processes.

There are of course many other issues to consider when it comes to appointing a transport provider but if any potential candidate can’t meet these five basic criteria then it’s time to keep looking.  


Click here for fleet insurance best practice and procurement insight

Leave a comment for your chance to win £20 of John Lewis vouchers.

Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

Login to comment


No comments have been made yet.

Related content

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee