Customer Services and Logistics Manager

Protea Recruitment is looking for an experienced Customer Services and Logistics Manager to relocate to the west coast of Scotland and join their client's enthusiastic team at their fast-growing manufacturing premises.
Responsibilities, Duties, and Requirements:
* Responsible for ensuring the right products are delivered to the right location on time, to the quality required, and in the most cost-effective way
* Define and evolve future global logistics strategy
* Identify and implement opportunities for logistics service and cost optimization.
* Nurture relations with existing logistics providers.
* Building and maintaining long-term relationships with customers.
* Promoting a culture of long-term savings on transport costs.
* Involvement in the IT system that tracks inventory & the supply of goods.
* Monitor Customer Service/Logistics performance
* Manage & motivate the Customer services and dispatch team members.
* Assess the total cost of company logistics services
* Obtain forecasts from customers where possible.
* Give presentations
* Attend meetings with customers’ sales/logistics teams
Skills and Knowledge:
* History of supply chain management, logistics, or business administration
* Proven relevant management experience.
* Experience using supply chain management software & tools
* Experience in collecting and analysing data.
* In-depth knowledge of preparing and reviewing contracts & negotiation terms
* Proficient in Word, Excel, and Outlook
* Management & leadership skills
* Highly organized & detail orientated.
* Excellent analytical and problem-solving skills
* Proven experience in a Customer Services/Logistics management role, preferably within the food industry
* Time management skills and the ability to deliver to deadlines.
* The ability to solve problems and make decisions, as well as to think strategically and laterally.
* The ability to cope with the pressure of demanding targets & deadlines
* Tact & diplomacy.
Requirements
* Experience in Customer Services/Logistics management preferred
* Experience in Excel preferred
* Honest, hardworking, and flexible – with a positive mindset