Fleet News

First showing for grey imports in JD Power study

GREY imports have been included in the JD Power and Associates' Car Customer Satisfaction Study for the first time, reflecting the growth in sourcing vehicles abroad. One of the gripes from personal importers was the treatment they received when they took their cars in for repairs or servicing at UK franchised dealerships, suggesting they were viewed as second-class customers by some garages.

JD Power director of European operations Dave Sargeant said: 'There is anecdotal evidence to support the notion that personal importers receive a different level of service, but the responses showed the differences are not huge. Overall the 2000 Study found that owners who privately imported their cars were more satisfied than average.'

None of the respondents was asked to comment on car pricing.

Leave a comment for your chance to win £20 of John Lewis vouchers.

Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

Login to comment


No comments have been made yet.

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee