Fleet News

Upgraded cover is like-for-like

RENAULT is to offer fleet customers an upgraded vehicle replacement service if they suffer a warranty-related breakdown.

The new package, to be launched next month, is intended to speed up the provision of a replacement car and aims to offer a vehicle that matches the one the customer is driving.

It will cover both cars and vans, providing a vehicle almost immediately after a report of a breakdown, using the support of vehicle rental organisations.

Keith Hawes, fleet and LCV director for Renault, said: ‘The number of breakdowns we have is declining, but in cases where something happens, customers want a no-hassle service.

‘We are committed to keeping the customer mobile until their repair is carried out, without causing them disruption.’

The manufacturer is also set to launch a major revamp of its customer relationship management strategy, which has been in development for more than a year.

The new scheme includes a range of initiatives, from dedicated websites for customers in different business sectors, to more effective lead allocation and customer support.

Leave a comment for your chance to win £20 of John Lewis vouchers.

Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

Login to comment

Comments

No comments have been made yet.

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee