Based on the knowledge serving this segment, Multileasing has developed RepairTrak, a comprehensive accident management solution dedicated to serve the needs of their clients.
Iain Luck, Multileasing managing director comments: “At Multileasing we are committed to delivering outstanding customer service and it is based on this that we have developed RepairTrak in partnership with Bankstone Advantage, to make the process of dealing with the aftermath of an accident as smooth and swift as possible for everyone involved.”
“When we set about developing RepairTrak we were looking for a partner who mirrored our own values: high attention to detail, a can-do attitude, and a personal approach to business. Ultimately, any business is about people, and the team at Bankstone Advantage have such a positive, open attitude and a wealth of accident management experience. ”
Available 24 hours a day, 365 days a year RepairTrak will take care of everything, from little bumps to larger collisions. From organising car hire, coordinating claims, dealing with the completion of repairs, assisting with uninsured losses and keeping the fleet manager up-to-date with the work carried out, RepairTrak is the complete accident answer.
RepairTrak also deals proactively with minor “every day” damage as reported on automated driver reports, helping to avoid expensive end of lease damage recharges and also building a picture of driver behaviour through the Multileasing online management system FleetControl designed to support Fleet Managers with duty of care obligations.
Craig Moore, strategic account manager at Bankstone Advantage, commented: “The overriding philosophy behind our partnership was to launch a service that is simple and easy to use, yet offered unrivalled levels of customer service. Customers can benefit from the synergy of two industry specialists who are very strong in their own field, launching a new innovation to the market.”