Kwik-Fit Financial Services (KFFS), the Lanarkshire based insurance intermediary, rates the customer service it receives from Fleet Alliance so highly that it now orders the bulk of its new cars from the Glasgow-based vehicle funding and fleet management specialist.
KFFS employs more than 1,000 people handling 10 million calls every year from its call centre at Uddingston, Lanarkshire, and offers company cars as part of an incentive scheme for its insurance consultants who achieve their sales targets.
So successful has the scheme been, that KFFS now has a fleet in excess of 250 vehicles, mainly Ford Fiesta Titanium and Edge models, for its call centre staff, one of the largest such incentive fleets in the UK.
The company also operates an additional 24 cars for The Green Insurance Company, part of the KFFS group, mainly Ford Fiesta ECOnetic models with carbon emissions of 98g/km, plus an option of Toyota Prius or Honda Insight hybrids.
Fleet Alliance employs its competitive tendering solution to source the most cost effective vehicles for the KFFS fleet, tendering each new car to a panel of six preferred lenders to spread the residual value and credit risk.
New cars are provided by Fleet Alliance and one other supplier, but the overwhelming majority are ordered through Fleet Alliance, said KFFS company car administrator, Pauline Kiernan.
“Running a car fleet of 250 vehicles is very time consuming and demanding, but Fleet Alliance helps take my problems away. Whether it’s providing courtesy cars or checking supplier invoices, the service they provide is first class and worth its weight in gold.
“Fleet Alliance also tracks the progress of new car orders so that I can keep our drivers in touch with the whereabouts of their new vehicles. They may suggest switching to different colours of the same models if they are available and it helps speed up the delivery process, which helps ensure our drivers get their new vehicles as quickly as possible.”