Pendragon PLC has appointed two of its experienced senior executives into team leadership roles on the board to ensure the highest level of proactive, flexible customer service remains at the heart of its organisation.
Sean Consadine has been promoted into the new position of remarketing and logistics director, responsible for the end of life contract process for all vehicles and remarketing them through the dealership network and auction platform. He started his career at Vardy in 1998 as an apprentice administrator on the contract hire business, rising to disposals sales executive within Pendragon Contracts following the acquisition.
Marisa Fravolini has been appointed customer services director, leading the teams responsible for in-life non-operational issues including funding, customer quotations and vehicle delivery. Her extensive role will ensure the delivery of customer satisfaction is paramount. She started her career at Ilkeston Co-op Motors before joining Jackson Leasing in 1988, moving to Derby two years later as administration supervisor.
Neal Francis, managing director of Pendragon Contracts, says, “Throughout their careers at the company both Sean and Marisa have demonstrated their proactive, flexible aptitude towards strong customer delivery. Their promotions are very well deserved and will ensure the business continues to focus on the importance of service to differentiate us in the marketplace.”
Consadine comments, “There have been considerable growth opportunities within the company and we have been supported all the way through continuous professional development and ongoing recognition by the leadership team.”
Fravolini adds, “I intend to develop the department to ensure that open, two-way, constructive communication between our customers and the organisation is promoted effectively, setting new standards in customer service in the industry.”