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Three wins for Fix Auto at Bodyshop Awards

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Fix Auto UK picked up three accolades at the annual British Bodyshop Awards in London.

More than 800 people from the bodyshop, manufacturer and insurance sectors attended the event which was hosted by TV personality Zoe Ball.

Branches in Henley-on-Thames, Stoke-on-Trent and Wrexham were recognized during the ceremony held at the Battersea Evolution.

Fix Auto UK was also “highly commended” by Covéa Insurance in the insurer’s Repairer of the Year award.

Seven months after changing careers and joining Fix Auto Henley-on-Thames, receptionist Karen Thatcher was rewarded for her ‘above the call of duty’ attitude when she received the Direct Line Group ‘Best for Customer’ Individual of the Year. 

Mick Whitehead, owner of Fix Auto Stoke-on-Trent, was presented with the Gallagher Bassett Best in Customer Service Award, and took to the stage with his team.

Whitehead, said: “Winning an award is always a delight but this one goes a long way to recognising our front of house teams who constantly deliver the highest levels of customer service possible and for that I am truly grateful.”

The evening also belonged to Fix Auto Wrexham.  Little over 12 months since first opening its doors for business, the franchisee won Fix Auto UK’s own coveted Cycle Time Performance Award, which is based on 2015 performance metrics including cycle time, cycle time frequency, key-to-key time and hours worked per day.

Lee Hitch, Managing Director for Fix Auto Wrexham (pictured left), said: “When we first tabled the notion of opening a new site in Wrexham we did so with the idea of creating a purpose built centre to enable us to repair vehicles as quickly and efficiently as possible.”

Ian Pugh, managing director of Fix Auto UK (pictured right), said: “Once again the British Bodyshop Awards proved to be another hugely successful evening for Fix Auto UK.  It was another occasion which made me proud to head up the network and it is great to celebrate what has been a terrific 12 months for the whole network.”

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