Fix Auto UK has secured accreditation to the Motor Ombudsman's Service and Repair Code to help reinforce customer confidence in the services of its franchise partners.
The repairer says it will now have a working relationship with The Motor Ombudsman, where the company will actively promote the Ombudsman’s services at every repair centre within the network to highlight that they are there to help retail customers in the event of a dispute.
The latest strategy runs alongside Fix Auto UK’s recent partnership launched on the review platform Trustpilot, whereby the network is encouraging customers to provide honest reviews of the services delivered by its franchise partners.
Ian Pugh, managing director at Fix Auto UK, said: “We pride ourselves at delivering what we believe to be an industry-leading customer journey. That is paramount to everything we do as a network which is instantly being reflected in our Trustpilot reviews and overall TrustScore.
“However, in the event of a dispute with a retail customer we would want it resolved amicably and as swiftly as possible.
“That is where The Motor Ombudsman steps in as a truly independent and highly respected organisation if we couldn’t reach an agreement ourselves.
“It adheres to a strict Code of Practice, one that establishes consumer confidence that cements our position as industry leaders in customer service and repair quality.”
The Motor Ombudsman is the automotive dispute resolution body.
The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Service and Repair Code of Practice commits garages and repair centres to an open, transparent, and fair method of business.
Introduced in 2008, the Code is designed to ensure consumers receive an honest and fair service when work is undertaken on their vehicle, with accredited businesses also committing to the use of clear and accurate advertising, transparent pricing, employing qualified staff and having a swift complaints handling process.