Fleet News

Nexus launches new damage resolution system

David Brennan - Nexus

Nexus Vehicle Rental has seen its peak damage claims resolution rate fall to a record low following the introduction of a new system designed to settle disputes in a faster and more efficient manner. 

Despite record rental levels for Nexus from October 2016 to January 2017, the timescale for damage claim resolution was reduced down to just 45 days from an average of 90 days through a new streamlined process, which it will now roll out for all clients. 

Traditionally, across the industry, damage claims rocket during the peak season due to the volume of hires at Christmas as well as the spike in agency drivers being brought in to cope with deliveries. However, Nexus has enhanced its internal processes so when a vehicle is about to off hire, the company liaises with the customer to determine if there are any problems prior to it being collected and a note is added to IRIS, Nexus’ online rental booking and management tool. 

Once the vehicle has been collected by the supplier, Nexus reviews the legitimacy of any proposed damage charges by assessing photos, invoices and estimates, and if the claim is approved it is charged to the customer. Equally, due to the stringent process, Nexus also disputes claims with branches on behalf of customers.

David Brennan (pictured), CEO at Nexus, said: “It’s common knowledge in the vehicle rental industry that damage claims are one of the biggest headaches for drivers and suppliers alike. Resolution of claims can often be a long and drawn out process.

“We have turned the claims process on its head and have managed to pay suppliers for peak damage quicker, and resolve claims faster, which is a win-win situation for our suppliers and customers alike.”

Nexus’ rental booking and management platform enables businesses to not only book, extend and cancel vehicle rentals online; but also monitor existing rentals and give fleet managers access to a range of management reporting and invoicing tools, helping them to track costs efficiently.

 


Leave a comment for your chance to win £20 of John Lewis vouchers.

Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

Login to comment

Comments

No comments have been made yet.

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee