Fleet News

Autoglass uses artificial intelligence to assist in windscreen repair

Nick Cleary - Autoglass

Autoglass has announced the successful trial of the latest artificial intelligence (AI) to assist in windscreen repair.

The AI tool is already being used by customers, processing up to 2,500 images a week with more than 80% accuracy.

It helps determine whether a windscreen repair or full replacement is required prior to an appointment being booked, which is crucial to providing an easy and convenient service.

Further applications of the technology are being considered, such as opportunities to use AI for assessing the need for ADAS (Advanced Driver Assistance Systems) calibrations after a windscreen repair or replacement. 

Autoglass’ customer and digital director Nick Cleary (pictured) said: “Here at Autoglass, we are constantly looking for innovative ways to improve and provide the easiest and best experience for our customers.

"AI is a fascinating area which I have watched closely over the last few years, and there is no doubt it has the potential to dramatically change many aspects of our society, whether that is in our homes or how we interact with businesses.

“It is our opinion that it is only going to grow and get more powerful, and so we are delighted to be leading the industry with our efforts to harness its potential.

"We have had a very fruitful partnership with Service Certainty imageproof so far and are excited to see what the future holds.”

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