Fleet Alliance has been shortlisted at the 2015 National Business Awards for Customer Focus and the Employer of the Year for the third year in a row.

It has a number of initiatives in place to encourage first rate customer service. One of these, ‘Fleet Alliance Loves’, encourages engagement, trust, fairness and respect, and the company  believes that by looking after its people, they will, in turn, look after fleet clients with the same care and attention.

The company has reported four record years in a row and seen its operating profit grow by 58% in the last 12 months. Already this year, operating profits are up by over 30%.

At the same time, the client base has grown by more than 32%, while the average fleet size has also increased. The overall managed fleet size has grown by 21% to more than 18,000 vehicles in the same time.

As a result, the company has also expanded its staff count including increasing the board of directors.  

The company’s nominations at the National Business Awards, the results of which will be announced at London’s Grosvenor House Hotel in November, come in a year in which the company has already seen significant awards success.

In May, Fleet Alliance was again voted one of the best places to work in the UK following the results of a survey by the independent Great Place to Work Institute. It finished ninth out of the top 50 in the medium-sized category for companies with 50-499 employees.

This was up two places on last year, and in a larger size company category than previously. At the same time, the company also won the ‘Excellence in Leadership Award’ in the medium-sized company category.

Earlier in the year, Fleet Alliance was rated the UK’s top vehicle leasing and fleet management company for service to customers in the annual Experteye customer satisfaction survey, in the category whichrecognises customer service to fleet operators with up to 250 vehicles.

They scored an overall Customer Satisfaction Index rating of 96%, based on results obtained throughout 2014 from Experteye’s highly-regarded rolling customer satisfaction survey.

Fleet Alliance managing director, Martin Brown (pictured), said: “We are delighted to receive further recognition of our efforts by again being shortlisted for the Customer Focus Award and the Employer of the Year Award at the 2015 National Business Awards.

“We have continued to improve our customer service proposition in the last 12 months, with further investment and new customer service initiatives, a belief that has been backed up by our results. 

"At the same time, we are proud to have worked closely with staff, clients, suppliers and family on many charitable events and have donated over £193,000 to date since 2008.

“We have also worked hard to reduce the CO2 of our clients’ fleets by 12.4 billion grams over the last six years which equates to 2,800 less vehicles on the road,

“We are delighted that these efforts, and others, have again been recognised by the nominations in the prestigious National Business Awards scheme and look forward to the results with great anticipation,” he said.